Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Justrack Group Sdn Bhd ("Justrack", "we", "us" or "our") strives to comply with applicable data protection and privacy legislation and regulations ("Applicable Laws"), including but not limited to the Personal Data Protection Act 2010 ("PDPA"). To the maximum extent permitted by Applicable Laws, and subject to your valid consent where required, your continued use of the Justrack software or Justrack products after notice constitutes your acceptance of this Privacy Policy. Justrack may occasionally update this Privacy Policy to reflect changes in our software, products, and customer feedback, or changes in Applicable Laws.

This Privacy Policy may be translated into other languages for reference purpose. If there is any inconsistency or conflict between the English version and other versions of this Privacy Policy, the English version shall always prevail.

01

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

02

Definitions

For the purposes of this Privacy Policy:

  • Account : means a unique account created for You to access our Service or parts of our Service.
  • Application : MyUKM Smart Bus, myQRFuel, myWorkTrip, TASCO eTrak, iWaste by JUSTRACK, Sunway POD, PLE Laundry, myQRSafety and the software program provided by the Justrack Group Sdn Bhd.
  • Company : (referred to as either "Justrack", "We", "Us" or "Our" in this Agreement) refers to Justrack Group Sdn Bhd., Shamelin Business Centre, Block C, 4th Floor, No. 38-4-4B, Jalan 4/91, Taman Shamelin Perkasa, 56100 Kuala Lumpur, Malaysia.
  • Country : refers to: Malaysia
  • Device : means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data : is any information that relates to an identified or identifiable individual.
  • Service : refers to the Application.
  • Service Provider : means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You : means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
03

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Identification data: name, address, telephone number, mobile number.
  • Electronic identification data: IP addresses, cookies.
  • Usage and interaction information: information about your usage of and interaction with Justrack software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, browser type and usage statistics).
  • Traffic data: data processed for the purpose of the conveyance of communications or billing.
  • Payment details: credit card and bank information.
  • Contact details: contact person name, telephone number, fax number, email address, etc.

You are not obliged to supply us with your personal data; however, we may be unable to continue providing you with the required goods and services if we do not have certain types of personal data from you.

Further personal data may be collected on a voluntary basis, such as age, date of birth, gender, education, profession, salary range, hobbies, interests and leisure activities, other related products and services subscribed, family and household demographics, etc. We will indicate in the relevant forms or applications whether the provision of the required personal data is on a voluntary basis.

Additionally, your online session data may be collected indirectly on an aggregated and anonymous basis.

04

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Provide internet communication, video sharing, and other products to convey the communications and videos you and others make using the Justrack software and/or products.
  • Take, process, or deliver orders made via our websites, invoice you, or notify you of the status of your order.
  • Provide other services for you (as described when we collect the information).
  • Provide you with customer support and troubleshoot problems.
  • Compare information for accuracy.
  • Inform you about service updates and faults.
  • Request feedback or participation in online surveys.
  • Resolve disputes.
  • Verify your identity.
  • Improve Justrack software and websites.
  • Plan and carry out Justrack’s marketing or promotional operations/offers and similar events.
  • Offer certain free of charge Justrack software, features, and websites, through the support of advertising.
  • Protect your and Justrack’s interests, including to enforce our Terms of Service and prevent and fight against fraud.

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

05

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Security and Retention of Your Personal Data

Justrack keeps your personal information while you are our customer or after you have stopped using the service, but only when necessary or as required by law. Justrack will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or third parties and will only be retained for as long as necessary to fulfill the original or directly related purposes for which it was collected, unless the personal and traffic data is also retained to satisfy any Applicable Laws or contractual obligations.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure and Transfer of Your Personal Data

Except as provided below, Justrack will not sell, rent, trade, or otherwise transfer any personal and/or traffic data or communications without your valid and explicit permission, unless it is obliged to do so under Applicable Laws or by order of the competent authorities.

Justrack may disclose personal information to respond to legal requirements, exercise our legal rights or defend itself against legal claims, protect Justrack’s interests, fight against fraud, and enforce our policies or to protect anyone's rights, property, or safety.

Justrack, Justrack's local partner, or the operator or company facilitating your communication may provide personal data, communications content, and/or traffic data to an appropriate judicial, law enforcement, or government authority lawfully requesting such information. Subject to your valid and explicit consent, Justrack may give your information to another company located outside Malaysia, which may be a supplier or Justrack’s affiliate company, for the provision of services to you.

Justrack may use automated scanning within Instant Messages to identify URLs that have been previously flagged as spam, fraud, or phishing links. Justrack may, in its sole discretion, block, prevent the delivery of, or otherwise remove such links from any such messages.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
06

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's or guardian’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last Revised Date" date at the bottom of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

07

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

@ JUSTRACK GROUP SDN BHD -Last Revised Date: Dec 2021